Sometimes things happen - items arrive damaged, items get broken or imperfections in garments. We want to make it right!

We are happy to replace broken and damaged items when they arrive broken. Just reach out to us at Orders@MouseMarketplace.com and include a picture (we need that for UPS, USPS & vendor claims).

Any refund / exchange must be approved by reaching out to Orders@MouseMarketplace.com in advance.

----
We can not refund items that arrive to us after they have been washed or are not in resalable condition.

----
Returns must happen within 30 days of receipt and must be in re-sellable condition.

----

Non-returnable items:
-Gift Cards
-Discounted Items
-Pre-sale / Pre-order Items
-Print On Demand Items
-Custom Orders
-Items We Do No Keep In Stock
-Bundles / Grab Bags

----
We reserve the right to refuse any return that is not in re-sellable condition that has been worn, washed, damaged packaging, etc.

----
In some cases, we do require a 30% restocking fee for returns on custom boxes, themed boxes. print on demand, pre-sale and custom made-for-you apparel items if a return is allowed