Sometimes things happen - items arrive damaged, items get broken or imperfections in garments. We want to make it right!
We are happy to replace broken and damaged items when they arrive broken. Just reach out to us at Orders@MouseMarketplace.com and include a picture (we need that for UPS and USPS claims).
Any refund / exchange must be approved by reaching out to Orders@MouseMarketplace.com.
We can not refund items that arrive to us after they have been washed or are not in resalable condition.
Returns must happen within 30 days of receipt and must be in re-sellable condition.
-Print On Demand Items
-Items We Do No Keep In Stock
-Bundles / Grab Bags
We reserve the right to refuse any return that is not in re-sellable condition that has been worn, washed, damaged packaging, etc.
In some cases, we do require a 30% restocking fee for returns on custom boxes, themed boxes. print on demand, pre-sale and custom made-for-you apparel items.